Since the beginning of 2020, the way employees communicate has changed vastly, and Teams has likely played a major role in keeping everyone connected and collaborating. Many businesses looked to Teams for change and found they were able to integrate many of their daily activities into one convenient central hub. One of those many features was Teams Phone; Microsoft’s own cloud-based VoIP system replacing the need for onsite or traditional VoIP phone systems, but what are the benefits of this?
Read on to find out what the difference is between Teams and traditional VoIP? Which one will work best for your business? And why you need to consider switching?
Traditional VoIP Telephony
VoIP or Voice over Internet Protocol describes the method used to place and receive calls over the internet. It is used to replace the traditional telephony system businesses use.
VoIP combines traditional and modern telephone systems, converting analogue signals into digital signals and transmitting them over the internet. It requires a stable high-speed internet connection. In addition to being cheaper than landline calls, VoIP calls can also be integrated into your phone service wherever you work. The traditional VoIP telephone system has many benefits, including the fact that it is fully scalable.
However, now Microsoft has come along and built on the traditional VoIP system of telephony creating Teams Phone. As opposed to other VoIPs, Teams Phone is truly a digital and cloud-based system, which means no analogue signals are needed, no servers are required, and it can also be connected back to the traditional phone network.
Additionally, there is no need to have a physical handset with Teams Phone. Using Microsoft Teams, you can access your phone calls from anywhere, as long as you are connected to the internet. If you want a desk phone, you may connect one through a Microsoft-certified device.
Teams Phone offers a wide range of call features are at your fingertips; including auto-attendant, cloud voicemail, call queues, direct routing, and auto-conferencing. All designed to provide your business with a professional phone system.
Benefits of Microsoft Teams Phone
Low Costs -As with traditional VoIP systems, Teams is lower cost which makes it a very cost-effective option for your business. Additionally, Teams is scalable and flexible, which means it can be tailored to your specific business needs, ensuring you only pay for what you need. And with the power to port your existing telephone numbers or request new ones, Teams is a great money-saving tool.
Seamless Integration – A central, integrated hub for all your business communications. Through Teams and 365, you can access and have all your communications, coordination, and collaboration channels in one place. Without having to use different software, you will be able to increase productivity. The seamless integration with the rest of the features creates a unified and efficient experience for your organization.
Spam Detection – Teams Phone now has a feature to detect potentially spam calls automatically. This functionally evaluates incoming calls and flags potentially spam ones as ‘spam likely.’
High Level Security – As opposed to traditional VoIP, a phone system managed by Microsoft allows for a high level of security, because the users are protected by the Microsoft Cloud.
Traditional VoIP can be a viable solution for businesses without Office 365 or Teams, but Teams Phone offers a more sophisticated solution, seamlessly integrating into all your other Teams and 365 features. This will enable you to create a truly collaborative and streamlined team hub that will reduce costs and increase productivity. With many companies relying on Teams for all their other business needs, moving your VoIP to Teams Phone is a must for businesses.
The First Solution Group is made up of three businesses. First Solution, an award-winning IT management service and technology strategy company. First Digital, which supports business transformation through the delivery of low investment, high return technology. Plus, First People, a resources company, providing the right leadership, operational and technical skills to support business transformation.